Terms & conditions

When you make a booking through The Fly Easy, you are entering into a contract with the airline or service provider. We act as an intermediary and are not a party to the underlying transportation contract.

All bookings are subject to availability. Prices displayed are indicative and may change until the booking is confirmed and payment is processed. You will receive a confirmation email with your booking reference and itinerary details.

You are responsible for providing accurate passenger information. Name changes may be subject to airline fees and restrictions.

We accept all major credit and debit cards, as well as select local payment methods. All transactions are processed through PCI DSS compliant payment gateways.

Payment instalment options may be available for qualifying bookings, subject to additional terms and third-party provider conditions.

Prices are displayed in USD by default. Your bank may apply currency conversion fees at their prevailing exchange rate.

Cancellation policies vary by fare type and airline. Refundable fares may be cancelled for a full or partial refund up to 24 hours before departure.

Non-refundable fares may still qualify for airline credit vouchers. Contact our support team to check your options. Cancellation fees may apply as determined by the carrier.

To request a cancellation, use the Manage Booking section or contact our support team directly.

The Fly Easy shall not be liable for any delay, cancellation, overbooking, or other failure of performance attributable to the airline, hotel, car rental company, or other third-party service provider.

Our liability for any claims arising from your booking is limited to the total amount paid for the booking, exclusive of any service fees.

We recommend that all travellers purchase comprehensive travel insurance to cover unforeseen events, trip disruptions, and medical emergencies.